Here are some of the most Frequently Asked Questions, asked by you, our amazing customers.
If you have a question that’s not covered here, try our dedicated Help Centre here. This resource condenses thousands of questions into an easy-to-use section of our site.
Yes! It does! We’ve tested it on the sweatiest, smelliest people, and it literally eliminates armpit odor. We don’t believe in snake oil cures; we believe in science! No Pong creates a pH environment where smelly armpit bacteria can’t survive.
While not a requirement, we’ve also had our deodorants tested for efficacy in a lab (which is literally a sniff test!)
While we have done hundreds of sniff tests ourselves, have thousands upon thousands of reviews, and much more again in terms of direct customer feedback – hey, at the end of the day, we wouldn’t release a product that didn’t do what it says on the tin 😉 – it’s great to have a lab confirm No Pong’s effectiveness clinically.
Our sniff test was administered at 12hrs and again at 24hrs, with excellent results. We think the real-world results from our amazing customers speak for themselves, but No Pong is also “clinically proven” to reduce odour for up to 24 hours.
You can read more here.
We are so confident you’ll love your No Pong, we’ll give you a FULL REFUND on your FIRST ORDER if we can’t eliminate your B.O. to your complete satisfaction.
If you just don’t like it for whatever reason, get in touch, and we can either send you one of our other products to try or refund you in full as above.
Customer Love is number #1 for us, and we go to great lengths to ensure we are super easy to deal with. Our goal is for you to succeed, and so your No Pong purchase is NO RISK, ALL WIN!
If you have any questions at all, just drop us a message on FB Messenger or customerlove@nopongdeodorant.com
No Pong is an extremely effective deodorant, but it is important to note that it is not an antiperspirant and does not contain ingredients (which are often aluminum-based) designed to block sweat pores.
Antiperspirants are a completely different product category, and we are conscious that we do not make those claims.
If you’ve been using antiperspirants for some time, you may find that you sweat more, but you have no body odor. We have also had many people find that after using No Pong for a longer period of time, they actually sweat much less than before, as their pores can breathe freely and their bodies are not constantly trying to produce as much sweat.
Every tin of No Pong shipped to the USA is lovingly made in Canada, your friendly neighbor to the north! ❤️
If you have sensitive skin, we created No Pong Bicarb Free for people who are sensitive to bicarb-based deodorants (ours and others). Some people can be sensitive to bicarb-based products, so if you’re not sure or if you have sensitive skin, we recommend that you try our No Pong Bicarb Free product.
You can check out our full list of ingredients on our website here.
In regards to effectiveness, all of our testers found it effective for 12+ hours. This has definitely been our experience as well.
We recommend, as with any product, and as it says on the tin, that you stop using the product if you have any irritation.
It’s just like a lotion or a cream. And after you’ve used No Pong for the first time, you’ll find your armpits are a much cleaner place.
Some of our customers have shared creative ways they apply their No Pong, including reusing a makeup sponge, brush, or spatula. Try it with your fingers, though, and see how you go! You may be surprised how natural it feels to get in there and give your armpits some love!
We’ve designed No Pong with light, fresh, gender-neutral fragrances. Both are barely noticeable when worn and light enough that you can wear a fragrance/perfume over the top as well.
We describe our ORIGINAL fragrance as having citrus notes and a hint of vanilla.
Our SPICY CHAI consists of woodsy notes and a hint of sugar and spice.
Our COOL LAVENDER is a classic lavender scent with a refreshing difference.
Try our FLOWER POWER and get lost in a field of wildflowers!
Our full list of ingredients, including all of the 100% pure, certified organic essential oils in our fragrances, are listed here.
Our credit card processor, Stripe, verifies each card before charging it. They do this to check the validity of a credit card as a fraud protection measure.
Depending on your card, the verification is in the form of a $0 authorization, but if that fails, they authorize $1 to ensure the card is valid. Full details of this security procedure are here:
Something to note – the $1 is an “authorization,” not a “charge” as such. Stripe reverses it immediately after placing it, and it will automatically drop off your statement.
The monthly club is cheaper than ordering single tins on an ad hoc basis and you can cancel at any time, however, we have noticed a few people who sign-up for the monthly club and then cancel it immediately to get the lower price, which is not in the spirit of the Monthly Club. We want this subscription to be for those who know and love No Pong already. ?
Your first Monthly Club will be the same as a single tin and the savings come after that!
At the moment, we do not offer PayPal as a method of payment, however, in addition to offering Visa/MasterCard Debit and Credit payments, we also offer Apple Pay and Google Pay at checkout.
Our payment processor is Stripe (www.stripe.com) and they allow us to have the industry’s highest level of data security (https://stripe.com/docs/security/stripe), which is actually the same standard as PayPal’s – i.e. PCI DSS Level 1, the payment industry standard for data security.
We do not accept orders over the phone, as all of our data security is secured to work via our website.
We use the USPS for shipping.
The USPS’ tracked USPS Ground Service Advantage is around 2-4 days, not including the day of pickup.
They usually hit those timelines, but sometimes it can take up to double those times or more. As a progressive online challenger, we’re committed to keeping costs as low as they can be!
You can find out more about shipping on our dedicated page here
Our tins are made of “tinplate,” a combination of tin and steel. They are food-grade and fully recyclable.
We don’t use aluminum or plastic in our containers, and they’re designed strong and light to help keep shipping costs as low as possible… something we feel is really important as an online-focused business!
If you have a known sensitivity to sodium bicarbonate (also known as bicarb, or baking soda), we have a product for you – No Pong, Low Fragrance, Bicarb Free. You can check it out here – Our Products
It’s just as effective as the Original bicarb (baking soda)- based No Pong and contains premium, all-natural ingredients to keep you smelling fresh all day. Of course, we wouldn’t release a product unless we were sure it did what it said on the tin!
As with any skin care product, if you notice any sensitivities, we suggest you stop using it immediately.
Unlike regular deodorants, which often leave a white, powdery stain on clothes, No Pong is designed to stick to skin, not clothes, and should not leave any residue on clothes at all.
It is important to note that you only need a little bit to create a very thin, clear layer that should be rubbed in well. If you wait around 10 minutes for it to absorb before putting on tight clothing, this should minimise any ability for it to transfer onto your shirts.
No Pong is extremely resistant to microbial growth, and we conservatively say it will last for 12 months before opening and 6 months after opening. Each tin is designed to last about a month for most people, so this should give everyone plenty of time!
No, but you will definitely increase your chances of getting lucky.