How we ship, when we ship, and how long your order might take to get to you.
We’re early risers. We export all orders at our mail warehouse at 8am sharp every day.
- Orders received up to 8am on a weekday will be sent that same day.
- Orders received after 8am, will be sent first thing the following business day.
You will receive an automated shipping notification once it has been shipped. If you do not receive this, it does not mean your order has been delayed, the email has most likely just been filtered between our warehouse and you. There are many reasons this could have happened. You could also try checking your Junk folder to see if it’s there.
We want everyone to receive their order, and we have a very strict process on our end to ensure that all orders and promptly and efficiently packed and sent.
All orders are shipped via USPS GROUND SERVICE ADVANTAGE.
You should have received a shipping notification from our mail team with a tracking number in it. You may need to check your junk folder to see if it is there.
If you chose to checkout using our USPS (untracked):
The USPS estimates around 2 -5 business days to most locations within the USA, not including the day it leaves our warehouse.
Most of the time, they do hit those timelines, but sometimes it can take up to double those times or more.
If your order is outside these estimates, we recommend:
- Firstly, checking the address on your order confirmation email is correct. This is the address to which we will send your order.
- Secondly, please check with your local post office to see if it is there. Some orders end up back at the local post office despite no apparent note.
Although we cannot be held liable for lost or damaged posts, we DO want everyone to receive their orders one way or another, so if your order is more than 12 business days late, get in touch and we will be pleased to assist you.
We take all due care to pack and send your order and do whatever we can to ensure your parcel gets to you safely. However, we cannot be held liable for any damages or missing in-transit parcels.
If more than 12 business days have passed since you received your Shipping Notification, then please get in touch with us to discuss it, but first, check the following:
- Check the address on your order confirmation email. Is it correct and complete?
- Check with your local post office to see if it is there. We have had several instances of mail being left at the Post Office without an apparent note.
Ideally, we would like everyone to receive their order. Depending on the circumstances, we may be able to make an exception to this, but it is not guaranteed.
We do rely on a third party to deliver your order, and strictly speaking, the risk passes to the customer upon shipment.
However, we do want everyone to receive their order and like everyone, we do respond to kindness and respect. If you feel your order may be genuinely MIA, drop us a note via our contact page here.
If you still can’t find the answer you’re looking for, drop us a note via our contact page here. Remember to be nice – we’re people, too!